Flat Rate Shipping:
$4.95 flat rate shipping for all domestic orders under $75. Orders over $75 receive free ground shipping. Applies to domestic orders only.
Once your order is successfully submitted, our shipping magicians work hard to get your order packed and ready to ship within one to two business days. Then, our favorite mail carriers pick it up and it should be in your hands in 4 to 5 additional business days!
We ship all orders as quickly as possible, but please note that there may be processing delays in shipping during sale events and peak shopping days. If you need to receive your package by a specific date, you can always contact us for help in choosing the right shipping method to get it there on time! We do not ship on Sundays, or holidays.
TRACKING YOUR ORDER:
Once your order is successfully packed for shipment, you will receive an email notification with your tracking number. Once you receive your shipping confirmation email, you can click on the link within and track your package. Once you have received the shipping confirmation email, we cannot make changes to your shipping address.
If you have any more tracking questions, please contact us at email@example.com To ensure a quick reply, please be sure to include your order number and customer name in the email Subject.
You have 14 days from the date of receipt to exchange or return any item. Returns for any reason other than receiving a defective or incorrect item will be at the customer's shipping expense. In the case of a defective or incorrect item received, please contact us PRIOR to returning. You can email firstname.lastname@example.org for all return questions.
Please return items to:
1554 Alexander St SE
Grand Rapids, MI 49506
2. ORDER NUMBER
3. REASON FOR RETURN
4. WHAT YOU NEED (REFUND OR EXCHANGE with size/color/style you'd like)
(If you have your packing slip, you can include that and write the info on that to help us process your return quickly.)
Keep in mind:
Items that are returned must be in their original condition, original packaging unworn and unwashed with all tags to be issued a full refund, minus shipping.
All returns must be received within 14 Business days (who wants to work on Sunday?) of the date that we ship out your order.
Anything purchased at a discounted price is a FINAL SALE and is not eligible for return.
Any shipping paid is non-refundable, unless there was a mistake on our end.
Please allow our team 5-7 business days to process your return once it is received at our warehouse.
For any other questions, please email email@example.com